Career Opportunities with Nephron Pharmaceuticals

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Inside Sales Advisor

Department: Marketing
Location: West Columbia, SC


Title: Inside Sales Advisor


Corporate Statement


Nephron Pharmaceuticals Corporation and the Nephron 503B Registered Outsourcing Division is a privately owned pharmaceutical manufacturer of a broad range of sterile therapeutic medicines including; generic inhalation, ophthalmic, and injectable products. The Company is headquartered in West Columbia, SC. All Nephron products are proudly made in the USA! Nephron specializes in blow-fill-seal (BFS) manufacturing, a technology that allows a vial of medication to be formed, filled and sealed in a continuous process without human intervention in a sterile, enclosed area.

As an industry leader in product safety and quality, Nephron continuously pursues product enhancements, such as easy to identify vial shapes, embossed lettering and color-coded packaging. In 2001, prior to FDA’s 2004 mandate, we led the market in the development and release of individually wrapped and bar-coded medication. Individually wrapped and bar-coded vials are a major patient safety feature and are now standard treatments in the bedside safety practices of US hospitals. The Company also supplies products that are in critical shortage to hospitals across the United States. 

Nephron Pharmaceuticals Corporation has longstanding relationships with major drug wholesalers to distribute its products among retail pharmacies, mail order pharmacies, hospitals, home care companies, and long term care facilities. Nephron has a dedicated sales force that covers all fifty states and Puerto Rico, and has additional sales channels throughout South America, the Middle East, and Europe.


 Currently the Company is looking for Inside Sales Advisors to work closely with outside Sales Representatives and directly with customers. This position will be a liaison between the Company and the outside sales staff, and existing/potential customers. The successful candidate will accept ownership for effectively communicating Nephron products, assisting sales team, managing customer needs/requirements and maintaining customer information with the Nephron Customer Management System.


Position Summary:


  • Perform all aspects of customer communications including but not limited to inbound/outbound calls and emails for new and existing accounts

  • Work closely with Field Sales Representatives to establish call schedules, customer communication plans, as well as sales tactics and territory goals

  • Liaison between Nephron and our customers, becoming customers primary point of contact

  • Generate Sales Orders and create new accounts and perform all aspects of customer related account requests for the assigned sales territory

  • Assists with additional duties or responsibilities as evident or required

  • This role is a potential segue to an outside sales position


Primary Accountabilities:


  • Manage inbound and outbound calls as well as other types of communications with Customers and Field Representatives in a timely manner

  • Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations

  • Develop new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information

  • Further develop accounts by reviewing customer's buying history; suggesting related and new products; explaining technical features

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to sell products as outlined by Field Sales Managers

  • Build sustainable relationships and engage customers by going the extra mile

  • Keep comprehensive records of all conversations in our Customer Management System

  • Follow Company communication protocol when interacting with customers

  • Frequently attend Nephron educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets


Knowledge, Skills & Abilities: 

NOTE: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
 Strong computer skills required

  • Strong written and verbal skills required

  • Strong analytical skills required

  • B.A. Degree preferred

  • 3-5 years’ experience MS Office products required

  • High School diploma or equivalent required

  • Inside Sales experience desired

  • Medical or Pharmaceutical Sales experience desired

  • Must be a Team Player and be able to interact within the company with all departments.

  • Perform with minimum supervision


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